HelpDesk
Great customer support made easy!
The DW HelpDesk system is a customisable browser based solution for any organisation that handles support calls from the web, by email or by phone (Computer Telephony Integration - CTI) from its clients, as well as internally for its IT support department.
Incident management, knowledge base, email integration, reports and a user-friendly interface are some of the features that will enhance and improve your support centre while simultaneously simplifying its management.
DW HelpDesk is based on DWF - a framework on which the Web Content Management System (DWCMS) and Customer Relationship Management System (DWCRM) are based, and used successfully by both public and private sectors across the world.
Recent Work
Web
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CRM
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Mobile
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