CRM

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CRM

The prefered source for customer relationship & business management intelligence

In today's world, 'information’ is the new hard currency. Gathering data is easy - however, knowing how to transform this data into meaningful,valuable information is an entirely different matter. It sometimes seems that it would be easier turning lead into gold. You have so many questions yet so few reliable answers.

Questions like:

How can I achieve greater success in attracting new customers and closing deals faster?
How can I optimize costs and utilise my channels more effectively?
Are you able to monitor your sales pipeline in real-time?
What do our clients expect from us and what is their worth?
How fast can you analyse and successfully respond to trends?
Are you able to analyse and act on key performance metrics through comprehensive reports and dashboards?
Is your company able to measure and manage customer satisfaction and customer loyalty up close?
Are you able to effectively monitor your customer’s Social Media activity and what is their opinion about your company?
Are you satisfied with the way your current applications automate business processes? Formalise best practices?
Are you able to effectively monitor your customer’s Social Media activity in relation to your company?

If you are unable to confidently answer any of the above questions then you need to seriously consider integrating DWCRM into your business plan to facilitate your company's ability to execute its strategies and achieve its corporate goals.

Behold the power and flexibility of DWCRM

DWCRM is a new breed of Customer Relationship / Business Management Solution that provides granular drill-down trending analysis, tracking intelligence, inter-application and integration of data across multi-tiered hierarchies and databases, from small office environments to geographically dispersed cross-organisational functions and locations. DWCRM harnesses the true value of customer-centric relations, integrated communications and business management by making information intelligent. DWCRM is powered to provide an immediate real-time, comprehensive, 360 degree view of a customer’s or partner’s profile. At long last, understand holistically and in real-time who, what, where and when data has been collected, distributed (inventory and distribution management integration) and sold (sales automation and compliance management).

DWCRM helps you to make more informed decisions. Know for certain what products and services are in your sales pipeline now and which are on back order; track your company's sales performance locally, regionally, nationally and globally; rifle rather than shotgun your sales successes across your company's territories; analyse and act swiftly on key performance metrics through comprehensive reports and dashboards.

This is just the beginning. DWCRM is your ultimate compliance management engine. Track and report product and service movement and transactions across the complete supply chain. Manage and operate your business from within a single software application. Integrate your database silos with a centralized EasyConsole CRM. In fact, DWCRM is one of the only CRM systems today that seamlessly integrates with Web Content Management Systems (WCMS), Social Media, with your Telephony through Computer Telephony Integration (CTI), Enterprise Resource Planning (ERP) Systems, Document Management Systems (DMS), Compliance Management, Inventory Management, Cold and Supply Chain Management Systems, MRI and remote diagnostic systems… the list goes on and on since DWCRM is database agnostic!

A single, integrated service and view of each customer across all touchpoints (e-mail, fax, sms, phone, web).
Effectively "Know Your Customer" to effectively satisfy and respond to their current and future needs.
Ability to have your intranet, knowledge base and office automation tailored to your needs under the same platform
Easily and quickly "Manage your phone calls live" and create reports that will help you increase your productivity.
Create and send personalised HTML e-mails, SMS messages or faxes to lists or groups of customers using EasyConsole Newsletter Engine.
Make effective business decisions, make intelligent recommendations to further enhance the customer-centric decisions.
Efficiently gauge the ideal timing for new service introduction and drive increased customer satisfaction in the customer service centre and generate incremental revenue with intelligent service cross-sell and up-sell at the point of service.
Inspire greater brand, service and corporate awareness.
low cost of ownership through flexible, open architecture and productive implementation tools.

DWCMS and DWCRM integration - A world’s first!

DWCRM in is one of the world's first Customer Relationship Management Systems that can optionally be fully-integrated with the state-of-the-art Web Content Management System, DWCMS. Businesses can collect, integrate and use customer information collected from their website for true knowledge management and analysis. Customers can interact with the business in different. secured ways (e.g. filling in forms, using your extranet, interact via social media e.t.c.), saving the business valuable time and money.

Using the unique, modern features of the Dynamic Works solutions suite, companies can now take advantage of their own hidden knowledge base (customer profiles, website statistics, social media activity, product and service usage and/or buying patterns to improve customer service response, customer-vendor and partner relationships and formulate accurately targeted marketing campaigns).

DWCRM is a powerfully yet easy-to-use customisable browser-based CRM tool. It's full integration capabilities with DWCMS makes a very powerful all-in-1 solution that helps you manage winning customer relationship strategies.